Fair Practices Code (FPC)

1. Preamble and Objectives

This Fair Practices Code ("Code") has been formulated by Stellarpath Horizons Private Limited for its digital lending platform TheCredPe (thecredpe.com) to establish transparent, ethical, and responsible lending practices.

The primary objectives of this Code are to:

• Promote good, fair, and transparent digital lending practices across all borrower touchpoints.
• Ensure complete clarity in loan pricing, fee structures, and contractual covenants so that borrowers make fully informed choices.
• Fostering a dignified, respectful, and civilized customer servicing and loan recovery environment.
• Ensure prompt, effective resolution of customer grievances through a defined, time-bound escalation mechanism.

2. Applications for Loans and Processing

• Clear Communication: All loan terms, eligibility rules, interest rates, and fee categories are written in simple, clear, and unambiguous language on our portal.
• Checklist of Documents: The applicant is provided an exact list of digital documents required to process the loan application upfront.
• Application Acknowledgment: Every submitted loan application is assigned a unique tracking number, acknowledged via immediate SMS and email with an estimated time-frame for decision.
• Rejection Transparency: If a loan application is rejected during automated underwriting, the applicant is respectfully notified of the decision without arbitrary bias or discrimination based on gender, religion, caste, or race.

3. Loan Appraisal, Terms & Key Fact Statement (KFS)

Loan appraisal is conducted strictly based on automated credit assessment, cash-flow stability, and debt-to-income criteria.

• Cooling-off / Look-up Period: In compliance with RBI norms, borrowers are provided a minimum 3-day cooling-off window during which they may exit the digital loan agreement without penalty by paying back the principal and proportionate APR.
• No Compounding of Penalties: Penal charges levied for late payments will strictly not be capitalized into the loan principal.

4. Disbursement and Alteration of Terms

• Direct Bank Disbursals: Loan proceeds are credited exclusively and directly into the verified bank account of the borrower through secure electronic payment networks (IMPS/NEFT). Disbursals never pass through unauthorized third-party wallets or unregulated pool accounts.
• Notice of Changes: TheCredPe will give prior written notice to the borrower via email/SMS of any change to the terms and conditions, including interest rates or fees. Such changes will take effect only prospectively.

5. Non-Coercive Recovery Practices & Code of Conduct

TheCredPe upholds zero-tolerance toward harassment, intimidation, or unethical debt collection practices. Our recovery team and authorized collection personnel strictly adhere to the following rules:

6. Confidentiality of Borrower Information

TheCredPe maintains strict confidentiality regarding all personal and financial data obtained from borrowers. Customer details are disclosed only to authorized loan processing teams, credit information companies (CIBIL/Experian), regulatory bodies, or where mandated by law.

7. Review and Oversight

This Fair Practices Code is reviewed periodically by the Management and Compliance Committee of Stellarpath Horizons Private Limited to ensure continuous alignment with consumer protection standards.

8. Grievance Escalation

If a borrower feels that our staff or collection agents have acted in violation of this Fair Practices Code, they are urged to file a formal complaint with our Grievance Redressal Officer: