Multi-Tier Escalation Matrix
If you have any query, complaint, or feedback regarding your loan, please follow our structured 4-tier escalation procedure for time-bound resolution:
Customer Care Help Desk
For all general queries, repayment clarifications, technical issues, or initial complaints.
- Helpline: +91-8587051049
- Email: support@thecredpe.com
- Hours: Mon - Sat (9:30 AM - 6:30 PM)
Grievance Redressal Officer (GRO)
If your complaint is not resolved at Level 1 within 48 hours or you are dissatisfied with the response.
- Officer: Mr. Vikramaditya Rathore
- Direct Tel: +91-8587051049
- Email: grievance@thecredpe.com
- Office No. 721-A, Jaina Tower-II, Distt Centre, Janak Puri, Janakpuri B-1, West Delhi, New Delhi, Delhi, India, 110058
Principal Nodal Officer (Executive Escalation)
For escalated complaints regarding loan sanctioning, credit report disputes, or unresolved service inquiries.
- Organization: Stellarpath Horizons Private Limited
- Nodal Officer: Mr. Alok Verma
- Email: nodalofficer@thecredpe.com
- Office No. 721-A, Jaina Tower-II, Distt Centre, Janak Puri, New Delhi - 110058
Reserve Bank of India (RBI) Ombudsman
Under the Reserve Bank - Integrated Ombudsman Scheme, 2021 (RB-IOS), if your complaint is not resolved within 30 days.
- Online Portal: https://cms.rbi.org.in
- RBI Helpline: 14448
- Centralized Receipt and Processing Centre, Reserve Bank of India, 4th Floor, Sector 17, Chandigarh - 160017
Register a Formal Grievance with the Nodal Officer
Every grievance registered via this form is automatically escalated to Level 2 (Grievance Redressal Officer) and assigned a permanent tracking ticket.